I believe that self-service ordering kiosks will be a fixture at many big-name restaurants and fast food outlets in the next decade, much as the self-checkout in grocery stores have become common place. It makes sense for customers and it makes sense for the restaurant owners. These self-service kiosks are aimed at increasing the average transaction and speedier service. At this point I’d be satisfied with a “refill my drink” button at my table.
The extreme evolution of this concept is the Baggers restaurant in Germany where guests choose their meals from a touch screen at their table and food is delivered by a “mini-railway” from the kitchen located on the floor above. The inventor’s gravity feed rail system is patented in Germany and he is seeking protection for the invention internationally so that he can license it to restaurants abroad. You have got to watch this quick BBC video showing how the restaurant works.