A former franchisee of Pizza Pizza in Ontario lost his franchise for allegedly falling behind on payments to the franchisor. This whole relationships seems to have gone mismanaged by both sides. The franchisee wasn’t keeping good sales records and delivery drivers were impatient with customers, and the franchisor let bad practices continue for too long.
http://news.guelphmercury.com/News/Local/article/524725
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This is where communication should be open to avoid problems like this. Open communication, cooperation and the valuing of best practices should be very important aspects of franchise operational process. Good communication channel open for both the franchisor and the franchisee should resolve issues immediately to the best possible way and avoid further troubles.